RetainUP
Subscription LTV Specialist for DTC brands. Retain 70%+ of subscribers at order 3.
Subscription LTV specialists for DTC brands on Loop. We fix the offer, the Loop setup and the lifecycle so more buyers subscribe and 70%+ stay to order 3. Awesome Aminos on Loop: page conversion from 6% to 12.5%.
United States · North America · Europe · Australia
About RetainUP
RetainUP helps DTC subscription brands on Loop turn more buyers into subscribers and keep 70%+ of them at order 3. We fix the three things that decide whether a subscriber stays: the offer, the Loop setup and the lifecycle around them.
Subscription LTV Roadmap™ is a full read of your Loop, Shopify and Klaviyo data, with a 90-day plan in order of impact.
Subscription LTV Maximizer™ is a done-for-you build in 30 days. We engineer the offer (frequency, discount ladder, gifts and milestones), set up the Loop widget, customer portal, cancel flow, pause and skip, and payment recovery, and build the onboarding, renewal and winback flows in Klaviyo.
Subscription LTV Optimizer™ is for brands with a live program. Each month we read your Loop cohorts, find the biggest gap and ship the fixes.
Results: on Loop, Awesome Aminos' buy 2 get 1 free page lifted conversion from 6% to 12.5%. SunMed's month 3 retention went from 61% to 73%, and Boka's from 41% to 63%. One brand's cancel flow save rate went from 14.8% to 24.8% with no new discount.
Built for $1M to $10M subscription brands. We have worked with 80+ subscription brands. Start with a free 48-point subscription audit of your program.
At a glance
INDUSTRIES SERVED
- Beauty
- Consumer Goods & Services
- Food & Drink
- Health & Fitness
- Pet & Animals
SERVICES
- Consulting / Strategy
- Conversion Rate Optimization
- Email Marketing
- Subscription Management
LANGUAGE
- English
CATEGORIES
- Analytics
- Customer Retention
- Rewards & Memberships
- Upselling and Cross-selling
Services & Expertise
- Subscription offer engineering
- Loop cancel flow, pause and skip setup
- Subscription lifecycle flows in Klaviyo
- Payment recovery and winback
- Monthly cohort analysis and testing
Use Cases
Turn more buyers into subscribers
We engineer the offer and set up the Loop widget, subscription page and post-purchase upsell so more first orders become subscriptions.
Save cancellations with the right offer
We rebuild the Loop cancel flow by reason, with skip and pause first. One Skio brand's save rate went from 14.8% to 29.6% with no new discount.
Retain 70%+ of subscribers at order 3
Onboarding, renewal reminders, gifts and milestones carry new subscribers past order 3. SunMed, on Skio, went from 61% to 73% 90-day repeat purchase rate.
Integration Details
How we work with Loop and Klaviyo: you add us as a collaborator on both accounts. In week one we pull your Loop data (active subscribers, cancellation reasons, pauses, skips and failed payments) and build a cohort baseline.
Inside Loop we configure the widget and subscription offer, the customer portal, the cancel flow with offers matched to each reason, pause and skip rules, gifts and milestones, and payment recovery settings.
Loop sends subscription events to Klaviyo (new subscription, upcoming order, skip, pause, cancel, failed payment). We use them to build the onboarding, renewal, flexibility, cancellation, payment recovery and winback flows.
Everything is live within 30 days, and you get a cohort report at day 30. On the Optimizer, we read your Loop cohorts every month and ship one test.
Ready to work with RetainUP?